Sunday, June 14, 2015

My Bunn Coffeemaker

I love to drink coffee.  Not the strong fancy coffee, but the common ordinary coffee you make at home.  It is the first thing I do in the morning. As soon as I get up, I make a pot of coffee.   I used to buy less expensive Mr. Coffee type coffeemakers.  They would last a year or two, quit working and I would go get another.  Then 13 or 14 years ago, I received a Bunn coffeemaker for Christmas.  My sister had one at the time, and I loved it.  The best part is that you can make a pot of coffee in three minutes.  I used that coffeemaker everyday for all those years.  For the past few years it leaked onto the counter.  I didn't care.  It made coffee in three minutes, and I could easily wipe up the counter.

My old friend coffee pot.

Then recently I decided I should really buy a new one.  We shopped around and found a pretty good deal although they are somewhat expensive.  I don't like it as well as my old one because it is louder. When the water heats, it is very loud.   It does brew the coffee equally as well as the old one and I do like the new coffee pot design and best of all, it doesn't leak.

New machine that looks nearly the same.

Of course being the frugal person that I am, I decided to take the old coffee maker apart to see what was wrong.  I found a gasket that had deteriorated.  I put it in an envelope.  I was going to check at the hardware store to see if I could find a similar type gasket.  Then I got the bright idea to email the BUNN company to see where I could purchase this part.  Within two hours they emailed me back.  They said they would send me a repair kit with instructions at no cost to me.  I thought that was really good customer service, and I had nothing to lose.  Two days later the part arrived.  It took five minutes to install and to put the machine back together.  I set it up and it doesn't leak at all and makes wonderful coffee.  I wish I would have thought to email them years ago.  I can't return the new one because there is nothing wrong with it and I threw away the packaging.  I will keep the old coffeemaker.  I will put it in our camper and if we ever go camping, I will have my favorite coffee. 

I moral to this story is that it doesn't hurt to ask.  With email it makes the job even easier.  So next time you have a broken appliance, see if there is an easy fix.  I really am pleased with the BUNN corporation and their customer service.

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